Refund Policy

At LockSyx, customer satisfaction is our priority. This refund policy outlines the circumstances under which we offer refunds for our digital products and services. Please read this policy carefully before making a purchase.

Due to the nature of digital products, once you have accessed or downloaded your digital product, we generally do not offer refunds. This is because digital products cannot be "returned" in the conventional sense.

However, we consider refund requests under the following circumstances:

• Technical Issues: If you experience technical problems that prevent you from accessing or using the digital product despite reasonable efforts to resolve them.
• Product Not as Described: If the product significantly differs from its description on our website.
• Delivery Failure: If we fail to deliver the digital product within the promised timeframe.

Refund requests must be submitted within 7 days of purchase. Requests received after this period will generally not be considered.

For subscription-based services, refund requests must be made within 7 days of the most recent billing cycle.

To request a refund, please contact our customer support team by:

• Email: support@locksyx.com
• Contact Form: Complete the contact form on our website with the subject "Refund Request"

When requesting a refund, please provide:

• Your order number or transaction ID
• Date of purchase
• Product purchased
• Detailed reason for the refund request
• Any relevant screenshots or documentation supporting your request

Once we receive your refund request, we will:

1. Review your request within 3 business days
2. Verify the purchase and the details provided
3. Determine if your request meets our refund criteria
4. Communicate our decision via email

If your refund request is approved, the refund will be processed through your original payment method. Please note that depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

The following are generally non-refundable:

• Products that have been fully downloaded, accessed, or used
• Products where the license key or activation code has been revealed or used
• Products purchased as part of a bundle or promotional package
• Products that have been transferred to third parties
• Products where the refund request is due to incompatibility issues clearly stated in the product requirements

We may consider exceptions to this policy on a case-by-case basis. Customer satisfaction is important to us, and we strive to be fair and reasonable.

For special circumstances not covered in this policy, please contact our customer support team to discuss your situation.

Before initiating a chargeback with your payment provider, we strongly encourage you to contact our customer support team to resolve any issues. Unauthorized chargebacks may result in your account being suspended and may affect your ability to make future purchases.

We may update this refund policy from time to time to reflect changes in our business practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new refund policy on this page and updating the "Last Updated" date.

Changes to this refund policy are effective when they are posted on this page.

If you have any questions about this refund policy, please contact us at:

Email: support@locksyx.com